Website The Inn on the Square - Lake District Hotels

Reception Manager

Are you a dynamic, personable individual with exceptional organisational skills? We are seeking a Reception Manager to lead and inspire our team to deliver outstanding service.

The ideal candidate will have at least one year of experience in hotel reception, demonstrating adept problem-solving abilities. A warm and engaging personality is essential, with a dedication to exceeding customer expectations. Strong communication skills are paramount, as you will lead and collaborate within a bustling hotel environment, requiring adept time management and the ability to thrive under pressure. Familiarity with Rezlynx is advantageous.

Key Responsibilities:
• Stay abreast of daily operations, including arrivals, departures, and special requests.
• Address guest inquiries promptly and professionally, devising effective solutions to challenges.
• Cultivate a culture of excellence in customer service through training and mentorship of the team.
• Collaborate with the Revenue Manager to establish and achieve targets.
• Work alongside the General Manager to develop strategies for enhancing guest satisfaction.
• Handle guest feedback with diplomacy and professionalism.
• Ensure adherence to cash handling procedures and company policies.

If you possess excellent interpersonal skills, a passion for customer service, and the ability to lead and motivate a team, we invite you to apply for this exciting opportunity.

What we promise in return:
• Competitive salary
• Live in accommodation (including meals, internet, laundry facilities etc)
• Generous staff discounts – 50% off food & up to 50% off accommodation across all 6 of our Lake District Hotels, Restaurant’s & Bars
• Career progression – Accredited compliance training, Hospitality specific online training platform
• Learn while you earn – with our Apprenticeship training up to level 6
• Staff meals for all staff whilst on Duty
• Lake District Hotels Staff Discounts at many of the Lakes local attractions
• Regular division of gratuities
• Pension scheme
• Working in supportive teams of hospitality professionals
• Yearly staff appreciation awards hosted by the Directors
• Free staff Employee Assistance Programme
• Outstanding employee of the quarter award
• Refer a friend scheme to earn up to £500
• Monthly staff prize draws
• 28+ days holidays increasing by one day every year after 5 years, up to 33 days
• Annual salary reviews on all positions

Who we are
Lake District Hotels Ltd are a distinctive collection of six family-owned and run, award winning hotels situated in the most beautiful parts of the northern Lake District. From 4-star luxury hotels on the shores of Ullswater and Derwentwater, to a traditional coaching inn and hotels in the town centre of Keswick – our Lake District hotels are recognised for the warmth of their welcome, unrivalled personal attention and excellent service.

The Inn on the Square has 34 bedrooms, a 70 cover steakhouse restaurant with open display kitchen, cocktail bar and substantial lounges; and a separate pub ‘The Queens Head’, this is a modern food-led hotel with some of the best accommodation in the area.

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