Website Castle Green

Hours of work: 37.5 hours per week, worked as per the rota and will include evening, weekends and bank holidays.

Contract: Permanent/Full Time

Salary: starting £26,000 pa

Location: The Castle Green Hotel, Kendal is a premier 99-bedroom 4-star hotel on the edge of the Lake District operated by Legacy Hotels and Resorts. Catering for leisure and business guests, conferences, weddings, banquets, and social events. We have a contemporary restaurant as well as ‘Alexanders’ our casual dining offer located separately in the grounds of the property.

Why might you join our team:

You get to work in a stunning location but receive extra benefits too.

· Competitive pay

· 28 days holiday, including bank holidays

· Share of staff gratuities each month

· Uniform provided

· Sodexo Package, as well as friends and family discounts

· Employee assistance programme – with 24-hour helpline with experts in law, personal finance, family matters and mental health

· Training and development

· Pension scheme

· Staff parties and social events throughout the year

· Birthday gift

· Car parking on site

· Employee referral bonus

The Successful Candidate:

We are looking for someone to lead our Reception and Nights Team. The candidate will have previous reception experience in a Hotel environment and an enthusiastic knowledge of tourism in the Lake District. They will possess excellent written and verbal communication skills – the ability to talk to anyone! They will have a high standard of presentation personally and attention to the presentation of their surroundings to ensure that guests have the best experience at all times. This is a customer facing role and is often the first and the last impression guests make of our Hotel. It can be fast moving at times, especially at check-in/check-out times where the need to prioritise guest requirements is imperative and will therefore require a well organised approach to work.

The reception and nights team is a busy, friendly department and to succeed in this role you’ll need a variety of skills, including:

  • Delivering exceptional customer service to guests from check-in to check-out.
  • Displaying an excellent rapport with guests and being able to deal with difficult situations.
  • Using booking systems such as Rezlynx confidently.
  • Managerial experience within a customer / guest facing department, within a hospitality or hotel setting.
  • Experience in leading, motivating and developing a team.
  • Passion and dedication for delivering an outstanding guest experience.
  • Willingness to help wherever needed – you’ll be proactive and hands-on.
  • Genuine interest in making memorable and magical moments for guests.

Flexibility to work any 5 days across 7 including weekends and early / late shifts.

To apply for this job email your details to katie@castlegreen.co.uk.