Website Gilpin Hotel & Lake House

Salary: £11.00 – £12.25 per hour (equating to £22,880 to £25,480)

Gratuities: £170 – £230 per month

Accommodation: subsidised accommodation available on site or in local town

Staff transport: provided free between staff houses and hotel

Hours: 40 per week

Progress your pay as you develop your skills through our Skills Development (SD) Levels:

  • SD1: £10.50 per hour, and be eligible for £130 gratuities per month. 28 days’ holidays (inclusive of Bank Holidays)
  • SD2: £10.75 per hour, and be eligible for £150 gratuities per month. 28 days’ holidays (inclusive of Bank Holidays)
  • SD3: £11.00 per hour, and be eligible for £170 gratuities per month. 30 days’ holidays (inclusive of Bank Holidays)
  • SD4: £11.25 per hour, and be eligible for £190 gratuities per month. 30 days’ holidays (inclusive of Bank Holidays)
  • SD5: £11.75 per hour, and be eligible for £210 gratuities per month. 32 days’ holidays (inclusive of Bank Holidays)
  • SD6: £12.25 per hour, and be eligible for £230 gratuities per month. 32 days’ holidays (inclusive of Bank Holidays)

Learn from the best.

Be part of a great team.

Work in a stunning location.

The housekeeping department is a busy hub of activity, so you will never be bored with us. We have 36 individually styled bedrooms so if you have a keen eye for perfection, our hotel is full of inspiration. We are like no other standard hotel, we have lots of little quirks, personality and luxury in our rooms – just one of the reasons our housekeeping team enjoy working here.

This department is at the heart of Gilpin and we believe our housekeeping team are true gems who aim to make the guest stay truly memorable.

THE ROLE OF EXPERIENCED HOUSEKEEPER
Our staff at the Gilpin work as a team and in this role the ideal candidate

  • Cleans all the public areas of the hotel, restaurant areas, guest toilets, stairs and corridors.
  • Cleans the guest bedrooms and bathrooms, makes beds to the required standard.
  • Replenishes the rooms with tea, coffee and accessories etc and tops up shower gel, soap, shower accessories etc.
  • Maintains the laundry, washing, drying and folding of towels and robes.
  • Keeps the housekeeping area and the hotel laundry clean and tidy.
  • Undertakes regular turndown shifts.
  • Cleans communal staff areas, in particular the staff canteen area and toilets – replenishes soaps, toilet rolls, mopping the floor etc.
  • Takes responsibility for maintaining the Hotel staff buggies, keeping them clean and well stocked.
  • Reports any maintenance issues or damage to the Head Housekeeper in a timely manner, escalating to the Estates Team as required.
  • Aids reception with any guest requests that fall within the housekeeping ability to provide.
  • Reads the standard operating procedures and complies with the expected hotel standards.

Skills and Experience Required for the Role

  • Previous experience in a similar level of establishment is preferred.
  • Previous guest facing experience is essential.
  • Strong teamwork and communication skills to effectively collaborate with the FOH team.
  • Flexibility to work evenings, weekends, and holidays, as per the demands of the business.
  • The ability to speak with guests with a smile, deal with complaints or issues and escalate to the relevant department or manager where appropriate.
  • Good health and a general level of fitness is required as housekeeping is a physical role.
  • Is adaptable to rota changes and is able to respond to urgent issues in a helpful and calm manner, prioritising guest and staff welfare in the first instance.
  • A good level of English is desirable.

LIVE, WORK & PLAY IN THE LAKE DISTRICT
Work hard but really enjoy your days off? There’s nowhere better to do that than in the beautiful Lake District. As well as the traditional hospitality jobs at Gilpin Hotel and Lake House, you can also be an accountant, an agri-scientist, an interior designer, a landscape gardener, a marketeer, and much more… the opportunities are endless!

LOVE & LAUGHTER – WE LOVE WHAT WE DO – JOIN US AS OUR EXPERIENCED HOUSEKEEPER
Many of our guests come to Gilpin for very special celebrations, investing time, money, expectations, memories and feelings into their stay with us. Our job is to help create the magic, sowing the seeds for lasting happy memories with five star service, and a lot of love and laughter.

THE WORLD IS YOUR OYSTER – WE WILL TRAIN & DEVELOP YOU
You can start at whatever level is right for you, and immediately start learning about the work and our team spirit; everything you need will be provided in a combination of on the job training and via our online Gilpin Training Academy, with clear pay progression built in. If you want to prove yourself and become a manager, the opportunity is there – you can see for yourself what you need to do to progress, and if you wish to take it further this can lead to a degree or leadership course without needing previous qualifications. We don’t pigeon hole and we support you to create your own career path – you might start off in one department and decide you want to try something in another department, For those that have a set career path in mind though, we’ll support you to develop as far as you want to go. This is your future – our job is to train you & prepare you for whatever you do next.

WHAT’S IN IT FOR ME?

SOCIAL
Staff social events, activities and parties throughout the year.

FOOD
Home-cooked food for just £1 per meal. A breakfast of toast and cereal is free, and available at all times. We also have snacks and tasty treats available throughout the day.

SUBSIDISED ACCOMMODATION
Fantastic subsidised shared staff accommodation, some at the hotel, some in the countryside, and some in the centre of Windermere and Bowness. In all accommodation there is a shared kitchen and lounge area. We spring clean your room before you move in, meet you, show you around, and settle you in with a welcome pack, and check all the accommodation monthly to make sure everything is still lovely. Our staff accommodation ranges from mobile static homes to ensuite rooms in Bowness and Windermere (from £130 to £350 per month including bills). If you’re really trying to save and don’t have a lot of stuff, there are a few very small mobile static home rooms that we don’t charge anything for.

STAFF TRANSPORT
Free staff transport between Gilpin Hotel and Lake House and the staff houses in Crook, Windermere and Bowness.

GYM MEMBERSHIP
Free use of Choices Health Club in Troutbeck Bridge with gym, swimming pool, steam room, sauna and hot tub.

MYCUMBRIA CARD
We buy MyCumbria Cards for all of our team – old and new! With this you can get offers and discounts throughout Cumbria on food & drink, activities, shopping and more. We’ll also be introducing a scheme where you can get even more money off certain activities, so watch this space to go bike riding, canoeing, rock climbing, or relax with a lovely meal or go to the cinema…

ENGLISH LESSONS
We provide personalised English classes (while you’re paid) if you wish to gain confidence and ability to communicate in English. The aim is to motivate and encourage progression here at Gilpin as well as to gain confidence outside of work.

TREATS – DINING & HOTEL STAYS
Discounted rates in our restaurants, as well as amazing opportunities to stay at other Relais & Châteaux and Pride of Britain hotels from just £150 per night!

FRIENDSHIP & FUN
There are around 170 of us in Team Gilpin, but we’re not a big international hotel. We love what we do, and believe it’s important to have a friendly warm atmosphere behind the scenes as well as out front. We are family run with a strong team of managers who really look after, look out for and nurture our teams. We have a lovely, friendly, close knit team, where great friendships are made (often long term). We believe in enjoying what we do!

For more information see https://thegilpin.co.uk/join-our-team

Job Types: Full-time, Permanent

Salary: £11.00-£12.25 per hour

Benefits:

  • Canteen
  • Company events
  • Company pension
  • Discounted or free food
  • Employee discount
  • Free or subsidised travel
  • Free parking
  • Gym membership
  • Language training provided
  • On-site parking
  • Shuttle service provided

Supplemental pay types:

  • Tips

Work Location: In person

Application deadline: 01/02/2024

To apply for this job email your details to careers@thegilpin.co.uk.