Website Brathay Trust

Full Time – 35 hours per week | Working Pattern includes Weekend Work | £21,000 per annum | Ambleside

Are you a highly organised and friendly individual with excellent communication skills? Brathay is seeking a dedicated Receptionist to join our team.

Brathay’s reception is the first port of call for an array of internal and external guests, clients and staff – it’s a hub of activity, where no two days are the same! As such, you’ll strive to establish a friendly, courteous and helpful environment in which the needs of all our customers are accommodated.

In this role, you’ll need to have excellent communication skills, be confident to work using your own initiative as well as being an excellent team player.

Skills and Experience:


– Experience of providing excellent customer service in a receptionist or similar role.
– A positive, approachable and flexible working style (face to face, telephone, and email).
– Numerate, accurate, and willing to develop an understanding of basic business finance.
– Excellent communication and negotiation skills, both face-to-face and over the telephone.
– Competent and proficient user of spread sheets, word processing, MS Office and booking websites.


– Significant practical experience across 50+ bed private or corporate hotels
– Knowledge of Health and Safety regulations and other relevant legislation e.g., Data Protection Act
– Experience of sales (including up-selling) in a hospitality environment
– Good understanding of the principles of marketing and advertising/sales in a hospitality       environment



At Brathay, we know everyone has the capacity to do extraordinary things that can inspire and benefit others. This could be you too!

– 30 days paid annual holiday entitlement (plus bank holidays)
– Option to purchase additional leave
– Cycle to work scheme
– Life assurance
– Refer a friend scheme
– Long service award
– One free staff nights accommodation (Ambleside) per year (transferrable to family or friends)

Interested? Click apply below and send us your CV and a cover letter detailing your interest and how you meet the criteria for the role.

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